Public Records Requests

Many states define public records as any document — paper electronic or other format — that is created, received, or utilized by a public office. In many cases, with some exemptions, all documents or “records” of state agencies and offices are public and can be requested at any time to be made available. Laws require public records to be made available within a reasonable period of time. Whether state agencies require the requestor(s) to pay an amount for the records, the process of manually accepting requests, searching for the request, redacting sensitive information and turning it around to the requestor(s) is more of a cost center than a profit center. Take into account that most agencies are understaffed and the time needed to process requests requires more man hours than readily available, a need for a public records request solution that automates the request process and reduces the burden of man hours is at an all time high.

Challenges High document volumes Number of requests for documents Timely manual process Redaction of sensitive Information Collection of Payment

Key Benefits Provide instant, secure delivery of public record requests Automated redaction zones for sensitive information Built in automated retention tools Electronic payment processing Administrative reporting tools Complete procure to pay solution

The Intellivue™ Public Records Request Platform is a complete “turnkey” solution that covers the complete procure-to-pay solution for the constituents.