In 1998 ODI implemented Intellivue as its electronic document storage and retrieval system. Project goals included conversion of a 500,000 document backfile conversion, integration with a wide variety of external applications and databases, and high-speed access to millions of images. The flexibility of Intellivue has allowed ODI to function efficiently with a robust, state of the art document management system since implementation.

The Ohio Department of Insurance (ODI) is a state insurance department that exists to provide consumer protection through regulation and consumer education of insurance agencies licensed to operate in Ohio. It is an unbiased source of information on insurance companies and the coverage they offer.

ODI is responsible for approving individual policy products from all insurers operating in Ohio and guaranteeing compliance with state insurance laws and regulations. As a result of this role, their challenges included:

• The need to support import and export of documents from many sources
• High-speed access to more than 5 million images
• Integration with other main-line business applications and databases
• Expansion of the system from initial, limited deployment to enterprise-wide access across all departments

The Intellivue document management solution for ODI supports over 200 end users and included creation of thirteen applications for use across 8 departments, 13 high-volume scanning stations, and supports a database containing over 5 million images.

Results of the project include:

• Decreased average turnaround time for Property & Casualty filings from 48 days to 17 days
• Successfully “image-enabled” ODI’s COSMOS application, eliminating duplicate data entry and streamlining information retrieval
• Greatly reduced lost files, misfiles, and multiple paper copies
• Currently enabling ODI to process upwards of 1.5 million images annually
• Enabled the internal development of a reusable interface with NAIC’s mission-critical SERFF application, further reducing operational inefficiencies

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If your agency manages large volumes of documents that you’d like to turn into a tool to enhance service levels and increase productivity, contact us today to learn more about the power of Intellivue.